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Businesses that would like to outsource their software development and IT requirements
are faced with a number of concerns. Their biggest concerns are the risks involved
with respect to quality, on-time delivery and return on investment. Disclosure of
confidential information and/or intellectual property to an outside party is also
a cause of concern for companies wishing to outsource. Overall, the reluctance to
outsource stems from a feeling of lack of control that companies experience over
that particular aspect of the business. These concerns are further augmented when
the outsourcing partner or service provider is based offshore.
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At TRUST, the following project management practices for offshore
projects are designed to minimize these risks and alleviate our client’s concerns:
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Confidentiality Agreement
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Before any disclosure of information occurs at the start of a project, a Confidentiality
Agreement will be signed in order to safeguard any sensitive information or intellectual
property of the client.
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Project Organization
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Account Manager/ Coordinator
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Both TRUST and the client will appoint Account Manager to act as the primary non-technical
contacts between both parties. The Account Manager will arrange all non-technical
meetings/communications between the parties and will be the primary point of contact
relating to the progress made with respect to the project. All notices between the
parties will be presented to the Account Manager. All administrative matters relating
to the project will be communicated through the Account Manager. The Account Manager
shall be responsible for communicating within their respective organizations and
procuring the input of management for the achievement of project goals.
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Technical Coordinator
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Both TRUST and the client will appoint Technical Coordinators to act as primary
technical contacts between both parties. The Technical Coordinators will communicate
with each other on a regular periodic basis regarding technical issues to assure
the smooth progress of the development process.
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Development Team
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A team which meets the requirements for the project will be created. If the client
wishes, they will be able to personally interview every member of the team. Our
aim is to ensure that the client is completely satisfied with the engineers allocated
to the project.
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Administrative Assistant
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An administrative assistant will be assigned to every project. This person will
be responsible for procurement of custom software and hardware required for the
project, keeping inventory of materials that might have to be imported from the
client, timesheets, invoicing etc.
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Project Documentation |
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